For Users, Families and Caregivers
A clear voice for Centre Miriam users and families
The Centre Miriam Users Committee helps users, parents, caregivers, and families understand their rights, share concerns, ask questions, and improve the quality of services and living conditions for the people served by Centre Miriam programs.
This site is currently under construction. For your convenience, all features will be available, shortly.
What The Users' Committee Does
The committee represents users of Centre Miriam rehabilitation programs and services for people with intellectual disabilities and autism spectrum disorders. We help users and families understand rights, raise concerns, and contribute to better services.
Inform
We help users and families understand their rights, obligations, and available paths for support.
Represent
We speak up for the collective rights and interests of users before the institution or other authorities.
Assist
We can accompany and assist users who ask for help, including when making a complaint.
Evaluate
We listen to users’ experiences and help evaluate satisfaction with services received.
Improve
We work toward better service quality and better living conditions for users.
Who we serve
Support for users, families, and caregivers connected to Centre Miriam services
The committee serves users, parents, caregivers, and families connected to Centre Miriam programs and services for intellectual disabilities and autism spectrum disorders.
- Miriam Home and Services users
- CLSC territory ID/ASD program users
- Users living in contracted intermediate resources
- Family-type resources and residences with continuous assistance
- Complexe Guimont users
- Parents, caregivers, and family members seeking guidance
Not sure where to start?
You do not need to know the system perfectly before contacting us. If you have a question, concern, or dissatisfaction about services, we can listen, clarify the next step, and help direct you.
Tell us what is happening
Share your question, concern, or experience in your own words.
We help clarify the issue
We help identify whether the matter relates to information, rights, service quality, satisfaction, or a complaint process.
We guide the next step
When requested, we can assist and accompany users in actions they undertake, including a complaint.
Your rights
Your rights matter
Users have the right to be treated with dignity, to receive information, to participate in decisions, and to express concerns about services. The committee exists to help users and families understand and exercise those rights.
Right to information
You can ask for information that helps you understand services, decisions, and available options.
Right to respectful services
Users should be treated with dignity, respect, and attention to their needs.
Right to participate
Users and families should be included in discussions and decisions that affect services and supports.
Right to assistance
Users can ask for help understanding steps, forms, processes, and concerns.
Right to make a complaint
When needed, users can ask for assistance in understanding or starting a complaint process.
Updates, meetings, and events
Find announcements, annual meeting information, community updates, and resources shared by the Users Committee.
Annual General Meeting
Meeting
Look for AGM notices, registration details, guest speaker information, and meeting updates here.
Rights and Resources
Resource
Find plain-language information and downloadable resources for users and families.
Committee Updates
Update
See updates about committee activities, service-quality themes, and community information.