Whether you have a question, concern, dissatisfaction, or need help understanding a process, the Users Committee can help you find the right next step.
This page gives users, parents, caregivers, and families a plain-language starting point for understanding rights, raising concerns, and asking for help.
Users and families should be able to understand what they can ask for, how they can participate, and where to turn when something does not feel right. The Users Committee can help explain options and guide users toward the appropriate next step.
You can ask for information that helps you understand services, decisions, and available options.
Users should be treated with dignity, respect, and attention to their needs.
Users and families should be included in discussions and decisions that affect services and supports.
Users can ask for help understanding steps, forms, processes, and concerns.
Users may raise concerns about services, quality, communication, or living conditions.
When needed, users can be assisted in filing a complaint or taking another appropriate step.
You have the right to ask questions, raise concerns, and request help when services are unclear, delayed, difficult to access, or not responding to your needs.